Shipping & Returns
Returns & Refunds
CS Pro Audio LLC accepts returns of most eligible new, unused, and unopened products within 30 calendar days after delivery. Products must be in original condition with their original packaging, manuals, and accessories. Contact us through our Contact Us page with your order number before sending a return so we can provide instructions.
Product-specific exceptions
Opened, installed, altered, cut-to-length, or custom-made cables and wiring, installed car audio components, special-order equipment, and items damaged through use may be ineligible for change-of-mind returns. DJ equipment, mixers, and speakers are eligible for the standard 30-day window when they meet the unused, unopened, original-condition requirements. Oversized or freight returns may require special arrangements. Any product-specific restrictions must be disclosed before purchase and are subject to applicable law.
Return shipping and restocking fees
For approved change-of-mind returns, customers generally pay return shipping, and original shipping charges are generally not refunded. The following fees apply to purchases made on or after October 26, 2026, only where disclosed before purchase and permitted by law. Earlier purchases remain subject to the policy provided at purchase.
| Condition | Requirements | Fee |
|---|---|---|
| Unopened | Factory sealed, unused, complete and in original condition. | 2.5% |
| Like new | Opened but no signs of use, with all original packaging, manuals and accessories. Prior approval required. | 5% |
| Used | Signs of use. Accepted only with prior approval; the applicable rate is based on condition. | 10–15% |
| Customer-caused damage or missing parts | Reviewed individually before approval; a return may be declined. Any proposed deduction will be explained before authorization. | Case-by-case review |
Percentage fees are calculated on the returned merchandise price actually paid after discounts, excluding tax and shipping. Contact us for return authorization before shipping anything back. Opened and used returns are exceptions requiring written approval and do not override product-specific exclusions. For the 10–15% range, the proposed percentage and reason will be confirmed before authorization, subject to verification of the condition received.
These change-of-mind fees do not apply to verified defective, incorrectly supplied or transit-damaged goods, or where a fee is prohibited by law. Nothing in this policy limits applicable consumer rights.
Damaged, defective, or incorrect orders
If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and details. We will review the issue and provide an appropriate remedy consistent with applicable law. Manufacturer warranties, where provided, are separate from this return policy.
Refunds
Once a return is received and inspected, approved refunds will be issued to the original payment method when possible. Your payment provider may take additional time to post the refund. Financed purchases may have additional provider processing requirements; these do not limit applicable consumer rights.
Shipping
We currently ship within the United States. Free standard shipping is available on eligible orders of $125 or more, calculated using the merchandise subtotal after discounts and before taxes and shipping charges. Free shipping applies only to qualifying items and destinations as shown at checkout.
Oversized professional speakers, subwoofers, freight shipments, special-order products, and items requiring extra handling may be excluded from free shipping. Shipping options, charges, and eligibility are determined at checkout. UPS, USPS, or other suitable carriers may be used. Processing and delivery times vary; freight orders may require additional time.
For shipping questions, returns, or problems with an order, please use our Contact Us page. Nothing on this page limits rights or remedies that cannot be excluded under applicable law.